x Kaito Coffee Roasters - Shipping Policy


Where in the world do you ship?

We deliver direct to your door, anywhere in the world.

Do you offer free shipping?

We sure do! For our Canadian customers, we offer 50% OFF shipping when purchasing 2 bags of coffee, and FREE shipping for 3 bags or more. 

When will my order ship?

We roast our coffee fresh every Monday to ensure peak freshness when it arrives at your door. All orders placed before 6:00am (EST) on Monday will be roasted and shipped the following day (Tuesday). All orders received after this cutoff will be roasted and shipped the following week.

Can you pre-grind my coffee?

Yes. If you do not have a grinder, you may simply indicate in the notes section of your order that you would like your coffee pre-ground and which type of coffee brewer you are using so we may determine the appropriate grind size.

While we make this service available, we caution that pre-grinding your coffee will result in significantly faster loss of aroma and flavour than in its whole bean format. Coffee is always best served when ground immediately prior to brewing, and we highly encourage you to purchase a good quality grinder to optimize your coffee experience at home.

What is your return policy?

We cannot accept returns on coffee purchases, but if you are in any way dissatisfied with your coffee, please email us at hello@kaitocoffee.com with a description of the problem and we will do all that we can to resolve it with you.

Do you offer coffee subscriptions?

Yes! We’re working on building a more automated system for this, and in the meantime you can email us at hello@kaitocoffee.com if you’d like to set up a recurring order.

Where can I purchase Kaito coffee in person?

If you’d rather pick up your coffee in person, our friends next door at Mikko Espresso & Boutique are always stocked, or you can visit one of our other fine partners. Get in touch with us to find out the location nearest to you.

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